Contact with an expert

    Address / Pickup Address:
    Unit 32, 9 Chonny Crescent, Wiri

    Office Hours:
    Monday - Friday 10am - 5pm

    After-Hours Appointments:
    For appointments outside our regular business hours, please reach out to us to schedule a convenient time.
    sales@kasabathware.co.nz
    021 113 0654

    Frequently asked questions

    What does the 7-year warranty cover?
    Our 7-year warranty covers any manufacturing defects in materials or workmanship. If you experience any issues with your bathware products within this period, we will repair or replace the defective item at no additional cost. This warranty does not cover damage caused by improper installation, misuse, or normal wear and tear.
    How do I claim a warranty for a defective product?
    To claim a warranty, please contact our customer service team with your proof of purchase and a detailed description of the issue. You may be asked to provide photos or return the product for inspection. Once your claim is verified, we will arrange for the replacement of the product.
    What measures do you take to ensure the quality of your products?
    At Kasa Bathware, quality is our top priority. All our products undergo rigorous testing and quality control procedures to meet the highest industry standards. We use premium materials and the latest technology to ensure durability, functionality, and aesthetic appeal in every item we offer.
    How can I check the status of my order?
    You can contact our customer service team with your order number, and they will provide you with the latest updates on your order's status.
    Can I pick up my order instead of having it delivered?
    Yes, we offer the option for customers to pick up their orders from our warehouse. When placing your order, simply select the "Pickup" option at checkout. You will receive a notification when your order is ready for pickup. Please bring a copy of your order confirmation and a valid ID when you come to collect your items.